I Challenges

To learn from complexity instead of fighting it...

• The market;

• Organizations;

• Customers;

• The company;

• Strategic challenges.

II. Project culture

A project is to produce a product or an intellectual

service in line with the required quality, within the

deadlines and at the lowest cost...

• Definitions:

• Management by project;

• Project management;

• Project culture;

• Quality;

• Deadlines (just in time), workload;

• Cost;

• Projects as a means of mobilization & motivation.

III. Methods & tools

Without method there’s anarchy, too much

method kills initiative...

• Methods: mission, objectives, planning, project monitoring;

• Tools to determine objectives;

• Tools to identify and decide;

• Tools to search & analyze the blocking points;

• Tools to imagine and select solutions;

• Tools to plan and implement;

• Indicators: general management, project managers;

• Communication;

• Experiment capitalization.

IV. Roles & commitments of the actors

To listen and to innovate to satisfy the customer

and to prepetuate the company...

• Definition of the roles & commitments of each actor;

• Identification of the project objectives;

• Identification of the objectives of each actor compared to the project;

• Communication & team work;

• Creativity & innovation within a team.

V. Project culture implementation

A customer satisfaction strategy must be

substituted to a product or services flow strategy ...

• Steps;

• Stakeholders;

• Methods & tools;

• Project management guideline.

VI. Questions & answers

Internal debate

• Implementation;

• Constraints;

• Actions to be carried out.