I. Overview

• Definition;

• Difficulties met when running a meeting;

• Various negative forms;

• Participant’s rights charter;

• General rules.

Exercise

II. Types of meetings

• Types of meetings;

• Room & participants’ disposition.

III. Actors of the meeting

• Mental structuring;

• Degree of assimilation;

• Skills expected from the facilitator;

• Facilitator’s role;

• Facilitation style;

• Main types of participants;

• Managing the participants;

• Participants’ fears.

Exercise

IV. Meeting techniques & tools

• Meeting phases;

• Preparing a contribution;

• Non-verbal communication;

• The organizers’ status;

• How to regulate?

• How to facilitate?

Exercise

V. Stages of a meeting

• General rules;

• Preparation;

• Starting;

• Meeting progress;

• Conclusion;

• Minutes.

VI. Case studies